PRIVACY POLICY

This policy sets out how we at Ian Steven Hair use and protect the information that you provide when you use our services and our website.

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It is our intention to ensure that any data you provide is managed respectfully, kept secure and only used for the purposes for which it has been provided.

This policy will be updated from time to time in line with prevailing legislation.

When you contact us via our website, phone or email we will collect your:

Name

Email Address

Telephone Number

And any information you choose to supply regarding the purpose of your enquiry.

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What we do with this information

We use this information in order to make contact with you to discuss your requirements.

We may also use this information to improve our services.

If a client is a minor (under 16 years of age), a parent should be present during consultation and treatment.

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Data collected during and after the treatment

In the course of our sessions we will make a note of information you provide to us in order that we can plan future treatments.

After your treatment finishes we may send you a Feedback Form for Google Review to learn from you about your experience. You can opt out of this. We use this feedback to review the standard of our service.

 Data Mapping

We receive personal data into company by these means:

• text message

• voicemail message

• third party e.g. receptionist

• email

• via an internet website

• via a referral

• in person

• social media

Once we identify that we receive personal data from a specific means, we next secure those means, protecting:

• mobile phones, physically and also ensuring they are password-protected, ensuring there is security on the content itself 

• computers and lap tops are safeguarded and password protected, private information cannot be accessed by other users

• phone messages, everyone who takes messages has been trained in GDPR

• hard copy files are stored in a locked cabinet behind a locked door. 

• internet sites are protected by security

 Reasons and purposes of information processed

• We process personal information to enable us to provide hair services to our clients, to maintain our accounts and records and to promote our services.

Under the General Data Protection Regulations which are effective from 25th May 2018 you have the following rights:

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Your Rights

The GDPR includes the following rights for individuals:

• the right to be informed (which is why we have produced this policy).

• the right of access (if you wish to see your file then please make a request in writing to Ian Steven Hair. We will provide you with the information within 30 days of your request).

• the right to rectification (this is your right to request changes to any information we hold that is factually inaccurate. If you believe any of the information we hold about you is incorrect then please let us know as soon as possible and we will make the appropriate changes

• the right to data portability: we will not share your information, other than in the situations described above, without your specific consent

• the right to object (we will not contact you for marketing purposes unless you have given us specific agreement to do so)

• the right not to be subject to automated decision-making including profiling (we will not use your information for profiling purposes).

 Sharing Data

We use a data processor for the purposes of administration (including appointment making) and accounts. The data processor is trained for GDPR purposes and fully compliant with the requirements.

Cookies

Cookies are small files which ask permission to be placed on your computer's hard drive so that we can analyse web traffic to our site. Through this we can see which of our website's pages are being viewed and are of interest. Most web browsers automatically accept cookies but you can modify your setting to decline them if you prefer.  If you choose to do this you may find you cannot make full use of our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you use these links please be aware that you have left our website and we do not have any control over other websites. We cannot therefore be held responsible for the protection and privacy of any information which you provide when visiting such sites and these sites are not governed by our privacy policy. We advise therefore that you exercise caution and look at the privacy statement applicable to the website in question.

 ICO Registration No: tbc